Privacy Policy

Effective Date: 17/05/2024

Zupertax ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [your website URL], use our services, or engage with us in any way.

1. Information We Collect

• Personal Data: Name, email address, phone number, mailing address, and other contact information.

• Financial Data: PAN, bank account details, income details, and other financial information necessary for tax filing.

• Usage Data: Information about how you use our website and services, including IP address, browser type, operating system, and referring URLs.

2. How We Use Your Information

• To provide and manage our services.

• To process your tax filings.

• To communicate with you regarding your account or transactions.

• To send you updates, marketing communications, and service information.

• To improve our website and services.

3. Sharing Your Information

• We do not sell, trade, or rent your personal information to others.

• We may share your information with third-party service providers to perform functions on our behalf (e.g., payment processing, data analysis).

• We may disclose your information to comply with legal obligations or protect our rights.

4. Security

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

5. Your Rights

• Access your data.

• Correct inaccuracies in your data.

• Request deletion of your data.

• Object to processing of your data.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@zupertax.com.

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Terms and Conditions

Effective Date: 17/05/2024

Welcome to Zupertax. By using our website and services, you agree to comply with and be bound by the following terms and conditions.

1. Services

Zupertax provides income tax filing services for clients in India. We strive to ensure that your tax filings are accurate and compliant with applicable laws.

2. User Responsibilities

• Provide accurate and complete information.

• Ensure timely provision of necessary documents and details.

• Comply with all applicable laws and regulations.

3. Payment Terms

• Fees for our services will be communicated to you before the commencement of any work.

• Payments must be made as per the agreed terms.

• Failure to pay may result in suspension or termination of services.

4. Intellectual Property

• All content on our website, including text, graphics, logos, and software, is the property of Zupertax and is protected by applicable intellectual property laws.

• You may not reproduce, distribute, or create derivative works from our content without our prior written permission.

5. Limitation of Liability

• Zupertax is not liable for any indirect, incidental, or consequential damages arising out of your use of our services.

• Our total liability to you for any claim arising out of our services is limited to the amount you paid for the services.

6. Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to our interests or other users.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Payyanur, Kerala, India.

8. Contact Us

For any questions about these Terms and Conditions, please contact us at info@zupertax.com.

 

Shipping and Delivery

Effective Date: 17/05/2024

Zupertax provides digital services and hence, there is no physical shipping or delivery involved. All services and communications are conducted electronically.

1. Service Delivery

• Once you have submitted the required documents and information, our team will process your tax filings.

• You will receive confirmation and documentation via email.

2. Timelines

• We strive to complete the tax filing process promptly. The timeline for completion will be communicated to you based on the complexity of your case.

• Delays may occur due to unforeseen circumstances or additional information requirements.

3. Confirmation

• You will receive an email confirmation upon the successful filing of your income tax returns.

• Please review the confirmation and contact us immediately if there are any discrepancies.

4. Contact Us

For any questions about service delivery, please contact us at info@zupertax.com.

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Contact Us

We are here to assist you with any inquiries or concerns you may have. Please feel free to reach out to us through the following contact details:

Zupertax Contact Information:

• Email: info@zupertax.com

• Phone: +918129806355

• Address: Annur Rd, Payyanur, Kerala 670307

Office Hours:

• Monday to Friday: 9:00 AM - 6:00 PM

• Saturday: 10:00 AM - 2:00 PM

• Sunday: Closed

We aim to respond to all inquiries within 1-2 business days.

 

Cancellation and Refund

Effective Date: 17/05/2024

Zupertax aims to provide the best service to our clients. However, we understand that situations may arise where you may need to cancel our services or request a refund.

1. Cancellation Policy

• You may cancel our services at any time before the tax filing process begins by contacting us at info@zupertax.com.

• If the process has already commenced, cancellation may not be possible.

2. Refund Policy

• Full Refund: If you cancel our services before we start working on your tax filings, you are eligible for a full refund.

• Partial Refund: If we have started working on your tax filings but have not yet completed the process, you may be eligible for a partial refund. The refund amount will be determined based on the work completed.

• No Refund: Once the tax filing process is complete and submitted, no refunds will be issued.

3. Refund Process

• To request a refund, please contact us at info@zupertax.com with your details and reason for the refund.

• Approved refunds will be processed within 10-15 business days and will be credited to your original method of payment.

4. Contact Us

For any questions about our cancellation and refund policy, please contact us at info@zupertax.com.